British Gas -

. Spent best part of an hour trying to get to speak to someone/anyone from BG! Booked for an engineer (online booking because I couldn’t get through on the phone!) to service our boiler this morning. The guy arrived and promptly told us that his “paperwork” was for a repair, not a service (despite us putting in the comments section “service only” on the appointment request!) He couldn’t do a service!
Hubby said to ensure £99 charge was not applied for today, guy checked with manager and confirmed it would be cancelled. Told us to do another appointment request in a completely different way and then said it would probably be him coming back out! Honestly, what a waste of time! Then got an email invoice for the call-out today

Im sure it was an automatically generated email but it still makes my blood boil. Add to that the hour on the phone trying to get through to them

Customer Service, these days, in every sector (as far as I can see) is utter 👎