Its not an NHS failing in my part of the woods, I've just had a review with my new GP, previous review was with the nurse, and he's happy to continue with my prescription of both Vagifem and Estriol because that's what it takes to fully control symptoms inside and out. I did have to explain why I needed both and I put my case forward as to why the need, he agreed with everything I was saying including the part when I told him I don't follow the NICE guidelines but the recommendations of the BSSM.
Agree its easy for us to buy over the counter but only if you are over 50, in LittleClaire's situation she is up against it being so young but if systemic HRT was not enough to control the symptoms of GSM, the pessary should also be a great help, but if Estriol cream is also needed going forward I would be getting an older friend or relative to buy it on my behalf.