Sorry to hear about your mom Songbird. Hope she gets better soon. 💐
It doesn’t surprise me one little bit tbh what you’ve seen at the hospital. It was the same when my OH was in, we put in two complaints, which they investigated, and we had a letter saying they were going to address the issues, with a kind of apology at the end.
We actually said on a couple of occasions, Who the bloody hell trains these people now? 😡
And as for your poor moms wait, …..it’s appalling. 🤬