Oh tell me about it songbird, I was on the phone for over 35 minutes,after being cut off once and being on hold for 15 minutes, I was nearly having a meltdown. This scammer had a device which apparently can scan your card when it's in your handbag,so,my advice to everyone is,get these blocker cards for your wallets and purses,they only cost £5 ish for two,you just pop them in between your credit/debit cards and then they can't be scanned