R U keeping up?
DH has had 2 responses from Royal Mail re the missing cheque supposedly delivered to an address in Cardiff. However the recipient didn't sign nor receive it.
2 responses are obviously automatic:
sorry you have had to contact us about this matter and giving a reference number: different on each reply! They admit that 'in this instance we have failed to deliver your package' and have offered us a free book of stamps
which we have refused having been advised that if we accept this, it closes the issues.
DH has replied, asking for the envelope to be returned to us as it has a cheque inside. He also put some legal wording on his reply too.
At what point does this become Fruad? PO have accepted, on behalf of Royal Mail, monies for a first class stamp and recorded delivery to a specific address !! But they have failed to deliver, nor are they offering to find said item ............ nor have they indicated that they actually know which delivery person handled the envelope, even though it's been signed for - but not by the recipient.
With regards the other issue of important tracked mail being delivered to the wrong address in another village
..........