Try new things called Micellar Cleansing Waters.
Very very gentle and use on cotton pads, and it removes makeup, and can be used as a toner after other regimes or just on their own.
Thoroughly recommend the one by Garnier, in all and supermarkets and less than £5.
My two teenage daughters and I are all converts.
I also squirt it directly into cleansing wipe packet to get the wipes very moist then use them as a 'flannel' to get rid of all makeup before I use a face wash with water ( Clean and Clear brand) but my one daughter only uses the Micellar Water and her skin has never been better and she uses loads of makeup.
Micellar waters- try them ! x