We booked a week's holiday in a National Trust cottage, in Dorset, for this April. Of course it was cancelled and we had the option for the Trust to hold the money so that we could re book later this year. This is where the trouble started. The system was that re bookers had to do it by email. But due to furloughing there hardly anyone replying to emails.
It's taken me months and many emails to finally get a phone call, last night. I said that I no longer wanted the dates for rebooking as I had now booked with someone else. They have now refunded my money.
The annoying thing is that if I was a new booker I could just have done it on the website. I will never book with them again. Shambles