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[purplenanny]

Hi all
I recently purchased made to measure curtains,  taking great care and time to get everything right before ordering.
Long story short. ..they are awful!!
They cost over £400 and I paid by credit card
I think I am entitled to a refund
Any thoughts or similar eexperiences ladies?
I have sent photos to the company
PN x x

[honeybun]

Awful in what way PN.

Shoddy work, too long too short, too narrow.

Maybe call CAB and ask for some advice. If they are not what you ordered then I think you should be able to get your money back.

So disappointing when that kind of thing happens.


Honeyb
x

[ellie]

Do dear how disappointing for you, can I ask what it wrong with them?

[littleminnie]

I think if you pay by credit card you have some form of protection. I would ring your credit card company and ask their advice.

[Limpy]

That's rotten PN.
In what way awful?
i think you need to discuss this with whoever supplied them.
Have you had a response to the photos you sent to the company.

Agree with HB - CAB should be useful
Like LM says, the credit card company should offer some protection, but i suspect they will want you to speak to the company first.

Good Luck

[Taz2]

http://www.thisismoney.co.uk/money/cardsloans/article-2605929/Find-rights-credit-card-refund-Section-75.html

Taz x 

[purplenanny]

Thanks everyone
I didn't want to bore you with the detail but as you ask
Its like two people have made them.  One curtain has twisted pinch pleats where the buckram doesn't sit right. I was told there would be 36 pleats on the pair and there are only 20. This makes the space in between fold out too far and hides the pleats (when curtains open)
There are fabric faults on both and the cushion cover
One was ironed, the other dreadful

No response from the company from sending the photos but they are probably closed
I am really feeling quite sick, it is very disappointing and I hate arguing
I will wait a couple of days. They weren't cheap!
CAB is a goid idea, thanks

[Taz2]

purplenanny - if you scroll down the link you will find instructions as to how to claim under your credit card - I think it's called Section 75. If you follow what they suggest then you should get your refund.

Taz x

[babyjane]

it is also amazing what happens if you mention trading standards. Our daughter and son in law are having a lot of trouble with a company and it is amazing what has happened since they got advice from TS and informed the company of this.

[CLKD]

If it's JL Partnership they usually don't quibble.  Trading Standards are the other place to ask.  I had some curtains made many years ago - we had measured them and the person making had measured the depth we wanted them to hang to - she came back several weeks later with 2 cushions as apparently there had been 'material left over'  - well actually, she hadn't taken notice of the depth we had measured to  - I was ill at the time and didn't have the energy to pursue it; all she said was 'take the hems down' …….. it's taken 15 years to stop looking at her mistakes.

Let us know how you get on!

[babyjane]

snap CLKD, great minds think alike re TS 

[purplenanny]

Thanks Taz, reassuring reading that link.

It wasn't JL CLKD, just an independent online curtain company. 15 years is a long time to put up with something like that! You deserve a medal.
I will let you know
PN x x

[CLKD]

I was SO disappointed.  The cushions have been useful though  one now has butterfly and dragonfly brooches on as the background is cream with flowers printed on.

[purplenanny]

They sound lovely. 
Yes it is dissapointing , my bedroom is all redecorated and waiting for curtains. I hate complaining but there is too much wrong. We don't have that much money to throw away.
Not sure what to do about getting new ones now. Window wrong size for ready mades.
I have used a local lady for many years and my curtains are beautiful but she has retired and moved away
PN x x

[Limpy]

PN it's a pain when everything is waiting on them.
There does sound to be an awful lot wrong with them.
Speak to the company on Monday, tell them exactly what's wrong and say it's just not acceptable.
Like the others have said, mentioning TS seems a good thing to have up your sleeve.