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[Vive]

Hi all 👋🏻

Im just starting on my peri-meno HRT journey and even though it was fairly easy to actually be prescribed the HRT from the doctor, it now seems im struggling to get my mits on it due to the surgery not classing it as a repeat prescription 🤷🏼‍♀️ I’m having to make two pilgrimages a month, one to post a note to reception to let them know what meds I need to be ordered, and another, two days later, to pick them up from the chemist!! Madness.

Ive downloaded the myGP app and have taken it into the docs receptionist with ID to get it set up so I can order via the app, and the receptionist (after trying to set it up for me) said ‘0h! It’s for HRT, that isn’t classed as repeat prescription so you won’t be able to order it on your app’ …. “eh, say what?” 🤷🏼‍♀️
She said, ‘yeah I know, lots of angry women, it’s because it’s for us women they like to make it difficult for us’!!

crazy!!! 🤪

I’ve also tried getting three months supply of the gel but so far been unable to, it has to be prescribed monthly apparently.

Just wondering how everyone else manages? Is there another way I can order online, although I’m thinking not if my surgery aren’t processing it this way 🤷🏼‍♀️ Feeling… flummoxed.

[Flossieteacake]

How annoying! For me I order it online on my account with the practice. It still needs to be authorised by their pharmacist and then it is sent to my chemist to be collected. This usually takes about 3 or 4 days to be done.

You should not have to send a letter to the practice as that sounds so outdated!

[Ayesha]

You think you've heard it all but no, totally unbelievable!
Everything is done online and I order my repeat prescriptions without any hassle whatsoever, sent directly to my pharmacist. HRT not classed as a repeat prescription, what utter nonsense!

You need to take this further, talk to your pharmacist and ask if other patients can get their HRT this way in your area, or change doctors, or move!
Last time I looked we are in the 21st century! I'm spitting bullets again 

[Vive]

I know Flossie really dated! Thank you I thought I was going mad and it was the norm. I just can’t seem to convince them that having to treck to the surgery to post a scrap of paper with a scribbled out order in their prescriptions box every month then wait two days to go back for it again is not cool 🤦🏼‍♀️ I can’t even call them to arrange a repeat prescription once a month, it has to be by note in their prescriptions box. It’s doing my nut in 🤪 very frustrating! And then to be told I can’t do it on the app either. 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

[Vive]

You think you've heard it all but no, totally unbelievable!
Everything is done online and I order my repeat prescriptions without any hassle whatsoever, sent directly to my pharmacist. HRT not classed as a repeat prescription, what utter nonsense!

You need to take this further, talk to your pharmacist and ask if other patients can get their HRT this way in your area, or change doctors, or move!
Last time I looked we are in the 21st century! I'm spitting bullets again 

😂 exactly Ayesha!!! I genuinely thought my fight would be with the docs prescribing the HRT, not the monthly faff to access my meds, that didn’t even cross my mind. I will do more digging and speak with the pharmacist next time I have to go through this ridiculous rigmarole (in a couple of weeks). It actually wouldn’t be such a faff if I could get a longer prescription, still a faffing nuisance but once every three months wouldn’t be too bad. These months seem to come around quicker and quicker. My heads in a spin 🤪

[Fruitcake]

I thought all GP surgeries in the UK have an email address that you can send a request to order a repeat prescription to. The email can then ask for your repeat medication to either be sent via EPS (Electronic Prescription Service) to a Pharmacy of your choice or collect from your GP surgery reception. 

The email address is in the form of "[email protected]" I think the !!!! are a series of unique numbers which then corresponds to the individual GP surgery.

Ask again at your GP surgery for this email address.  You are right it shouldn't be made this difficult.

[DottyD68]

Hi Vive,

I live in Wales which has a devolved health service so there are some differences from the rest of the UK. All our prescriptions are free.

For both my HRT and my husband's statins we have to put in a request each month with our nominated pharmacy and they message us when the prescriptions are ready for collection up to 5 days later (but it's normally within a couple of days). We can only get one month at a time. The only exception to that was when we were going away for 2 months and I had to contact the surgery to request this.
My understanding is that this monthly limitation is to avoid waste medications should the prescription change after they have dispensed say 3 month's worth.

I hope you get sorted.

[Vive]

I thought all GP surgeries in the UK have an email address that you can send a request to order a repeat prescription to. The email can then ask for your repeat medication to either be sent via EPS (Electronic Prescription Service) to a Pharmacy of your choice or collect from your GP surgery reception. 

The email address is in the form of "[email protected]" I think the !!!! are a series of unique numbers which then corresponds to the individual GP surgery.

Ask again at your GP surgery for this email address.  You are right it shouldn't be made this difficult.

Thanks Fruitcake. That sounds like the most logical way to do it! I’ve spoken to two dr receptionists now and they both say the only way I can get my prescription is by dropping a note in the prescriptions box at the surgery. I’ve tried calling but the phone message says there are now no options for ordering prescriptions via telephone but also doesn’t mention anything about ordering online. I will persevere. 🤦🏼‍♀️ (It’s getting on my tits now though)

[Ayesha]

It's not until you reach a certain age that you find yourself on long term repeat medications.  Your surgery is very outdated in these times of modern technology which is a lifeline when it comes to ordering repeat prescriptions. I've just ordered mine which will automatically be sent to my chosen pharmacy.

It would be a real hassle to have to keep going to the surgery to pop my order in every time I wanted a new prescription. Hopefully one day your surgery will get modernised, in fact I thought they all had to these days!

[Vive]

It's not until you reach a certain age that you find yourself on long term repeat medications.  Your surgery is very outdated in these times of modern technology which is a lifeline when it comes to ordering repeat prescriptions. I've just ordered mine which will automatically be sent to my chosen pharmacy.

It would be a real hassle to have to keep going to the surgery to pop my order in every time I wanted a new prescription. Hopefully one day your surgery will get modernised, in fact I thought they all had to these days!

Yeah Ayesha they are signed up to the myGP app for ordering repeat prescriptions which I thought was excellent and was told I just needed some ID for the receptionist to set it up for me. When I went she said that because it’s HRT it isn’t currently eligible for subscription order or repeat orders on the myGP app with them 🤦🏼‍♀️🤷🏼‍♀️ That’s why I was wondering what everyone else did to get theirs. Seems my surgery is stuck in the dark ages. So bloody irritating.

Anyone else’s doc surgeries in the North West of England this archaic??

[sheila99]

Mine is in the NW. My hrt has been on repeat prescription since I started it 4 years ago. IMO that's the bit that's wrong, I can see no reason why they can't put it on repeat.

[Ayesha]

because it’s HRT it isn’t currently eligible for subscription order or repeat orders on the myGP app

Women recently have demonstrated in the streets to raise awareness of HRT and here you are being told you have to write a little note and hand it in to your surgery every time you want a repeat prescription of HRT.  I can't think of any other word to describe this, it's discrimination against HRT by your surgery.

[Vive]

because it’s HRT it isn’t currently eligible for subscription order or repeat orders on the myGP app

Women recently have demonstrated in the streets to raise awareness of HRT and here you are being told you have to write a little note and hand it in to your surgery every time you want a repeat prescription of HRT.  I can't think of any other word to describe this, it's discrimination against HRT by your surgery.

I know, it’s absurd isn’t it. I just get met with blank stares from the receptionists whenever I try to challenge it. Hopefully I will have more luck with the pharmacist. Or I may have to make an appointment to speak to a doctor 🤷🏼‍♀️

[Vive]

Mine is in the NW. My hrt has been on repeat prescription since I started it 4 years ago. IMO that's the bit that's wrong, I can see no reason why they can't put it on repeat.

Yea you’re probably right Sheila99, thanks. Maybe I need to speak to a doctor about it.

[Vive]

So I spoke to the surgery’s chemist who also insisted that they don’t prescribe HRT on a repeat prescription, so it does look like I won’t be ordering mine online any time soon. Although he did say he would prescribe me three months worth every time. His reasoning for not giving HRT on prescription was that as HRT needs reviewing once a year they can’t prescribe it this way. 🤷🏼‍♀️ I feel stupid? (actually scratching my head as I type 🤦🏼‍♀️) I said a year is a long time and I know of many women who are able to order online with a repeat prescription for HRT. He wouldn’t waver at all, I think he lost interest the moment he realised what I was wanting, he seemed bored. Best I can do is give you three months worth he said. Ugh! Annoying. So I’m guessing this also means I will have to now pay for three months worth all in one go. Aaargh! 🤣 oh ekk