Aww geez oh - had a lengthy, frustrating conversation with M and S customer service this afternoon.
I ordered 4 items yesterday, paying an additional £4.99 to get next day delivery (in actual fact Mon 6th was selected as Sun not available - no problem I thought.)
Order confirmed and payment taken. I, since, found that my order had had delivery date changed to 13th March (when I’m in sunny Spain!)
That’ll be right, I thought! Why am I paying £4.99 for next day delivery?
Had to tackle an automated service, stating why I was phoning before some cheeky robotic voice came back saying “I can’t understand what you said. Please repeat”……….
Eventually I was graced with a real human being to speak to. Bottom line is the delivery date cannot be changed - no explanation given. I’ve just to return the items if not required (once I return from holiday! That is if someone hasn’t nicked them from my front door!) Leaving with a neighbour is not possible.
Honestly, I’m shaking with rage. I’ll never order online again! Trustpilot reviews for M and S are dreadful
