Hi Donna this is what I was told months ago when I sent an email to Novartis that Boots could ring Novartis directly and I've tried explaining this to them this time but the trouble is it is such a big Boots that no one seems to listen or know what the other one is doing, every single time I have gone to that branch they have different staff, I don't think I will use them anymore, like you say though Tinkerbell Boots seem to have just about taken over!!