Menopause Matters Forum
Menopause Discussion => Postmenopause => Topic started by: Postmeno3 on April 13, 2022, 06:30:47 PM
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Evening, ladies.
I am ready to combust. I am finding my surgery consistently declining my HRT repeat prescription requests. It's so stressful! How can I make progress with my health (and stoically doing all I can to do so!) with this constant battle depleting my diminished resources? I'm now up to the wire with my Lenzetto and no way will the prescription be turned around and processed in three days. It takes a lot to rile me, but I want to expose what feels like intentional sabotaging of my health! I have complained to the Practice Manager and my NHS specialist today, but this is disgraceful "practice" and enough is enough!
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Why are they declining? Are you due for a review or something? You can get an emergency prescription pushed through if necessary
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A few thoughts…
Write to your SMP
Write a letter to the senior partner setting out your concerns, saying that they are causing you harm
Any other idea’s folks!
So sorry to hear this but the only way out is to get MAD not SAD I feel! xx
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? Change your Surgery ? Is there a pharmacist on site to talk to, our Practice employs one in the surgery.
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Sorry, ladies, it's been a helluva day. I'll process and reply tomorrow. 🙏
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Sleep well xxx
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Well, I have been awake since 4.30. I'm not due a review. The prescription is for two sprays daily at 56 sprays in the container for three months. One container therefore lasts 28 days. They seem to think one container lasts three months. I have written to the Independent Pharmacy in case I need to order. I have e-mailed the Practice Manager to back up the letter I dropped off in person yesterday and I spoke with the NHS menopause specialist last night who was going to raise the issue again with the practice. I'm not aware of any emergency prescription facility, but have requested an urgency in my e-mail. Is it ignorance, defiance, negligence, what? There is never any explanation provided for the decline. It just comes up under the repeat prescription requests that the gp has declined this order. Changing practices not an option as catchment areas are obligatory here and I would not be accepted outwith. Today gonna be a write-off! 😢
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I’m so sorry you have this most awful stress from all of this Postmeno3.
My suggestion would be that you need to speak to the GP who has declined the repeat order. Would this be possible today do you think? x
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I'm sorry but this beggars belief,have you spoken to the Dr about it? I mean it's not a difficult calculation!!
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Well, I have been awake since 4.30. I'm not due a review. The prescription is for two sprays daily at 56 sprays in the container for three months. One container therefore lasts 28 days. They seem to think one container lasts three months. I have written to the Independent Pharmacy in case I need to order. I have e-mailed the Practice Manager to back up the letter I dropped off in person yesterday and I spoke with the NHS menopause specialist last night who was going to raise the issue again with the practice. I'm not aware of any emergency prescription facility, but have requested an urgency in my e-mail. Is it ignorance, defiance, negligence, what? There is never any explanation provided for the decline. It just comes up under the repeat prescription requests that the gp has declined this order. Changing practices not an option as catchment areas are obligatory here and I would not be accepted outwith. Today gonna be a write-off! 😢
Which pharmacy usually supplies your medication? Is it worth asking them to query it with the Practice ?
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From what I can determine, it's a different doctor each time doing the declining. So that this is in full awareness, I have recorded this in my letter to the Practice Manager, flagging up the absence of overview and continuity. In my e-mail to her in the middle of the night, I asked which doctor had declined, what recent menopause training had they undertaken and what was their understanding of the impact of breaking the continuity of medication meant to be continuous. The last time I had medication refused, a receptionist phoned to tell me it had been declined. I asked her who declined it and was told. It was an individual I've never met, has had no involvement in my menopausal journey whatsoever, but who TRAINS gps!!!!! I asked the PM last time if the gp referring me to the NHS specialist could be the point of reference but was told that a meeting had been held with "staff", including this gp, but it was felt my request was not appropriate as "all" gps are "well versed and capable". So, I'll see what today brings, but have ordered a spray from the Oxford Pharmacy meantime and await the consultation approval. It's just dire, isn't it?!
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🥳🥳🥳
My efforts have paid off! It will be ready at the pharmacy this afternoon and the online order has been successfully cancelled and refunded. Phew! Now....collapse in a heap! Thanks for all the support, much appreciated. 🙏
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Well done!!!! XXX :)
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I still want to know who declined it and on what basis! 😡
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Oh Postmeno, i feel your pain!
I had this with oestrogel a couple of years ago.
The surgery seemed adamant that one bottle, containing 64 pumps, x 3 a day was also going to last 3 months!!
In the end, I rang the prescriptions team whilst shopping in Asda, in tears, begging for the 3 bottles! She put me on hold, spoke to a GP and it was agreed.
You will get your gel! X
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Thank the good lord!! 👏👏👏
Now to investigate the stupid incompetent so called “ professionals” who are responsible! 😡
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As well as letting the BMA and Dr Currie know?
It's jobs worths. Financial constraints. Lack of knowledge ......... but mainly, not being prepared to discuss face2face with the patient in case the GP is actually in the wrong?
Make sure that the menopause specialist raises the issue?
Our surgery won't take repeat prescription requests over the 'phone, unless 1 reads the small print on their web-site which gives a time between 5 and 6 p.m. >:(
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Hello ladies.
Postmeno3 - I am so sorry that you have had all this disruption and stress.
Back when I was using Oestrogel I noticed that I would be given different bottles of the gel every time I collected my prescription. Some ladies were reporting a change in symptoms when using different gels so I was keen to get the same product every time instead of taking pot luck with whatever the pharmacist dispensed.
I decided to write 'Besins gel only please' on my prescription when I handed it in to the chemist. This worked and every time thereafter I got the gel that I wanted. I was about to leave the shop one day when the pharmacist came running up to the counter and said that she wanted to be sure that she had given me the right meds because 'there was a note specifying a particular product'. She checked my bag and I went on my way. It occurred to me that she may have thought that my GP or a nurse had either written the note or had insisted that it was added to my form and I wondered if the instruction would have carried the same weight if they had known it was just little old me being insistent.
Obviously my problem was less serious than yours but if you can find a way to make your preferences as official as possible, or even just appear as official, you might have some success in the future.
Wishing you well.
K.
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Oh brilliant news girl,even I'm breathing a sigh of relief ;D
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Quite shocking what you had to go through. A very timely survey backs you up completely, article in the Mail today.
I've included the link but don't know whether it will work but well worth a read!
https://www.dailymail.co.uk/news/article-10717149/Women-turning-Dr-Google-health-advice-fobbed-GPs-study-shows.html?msclkid=b05e321bbbdc11ecb1871d6fcb695aa3
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Rewind! Went to Boots, not there after all. Surgery was supposed to call me to let me know and haven't. It's now on order, but they have no idea when delivery will arrive and are closed tomorrow and Monday. They are "hopeful" for Tuesday. I tried the other two pharmacies who shoved the prescription back at me announcing abruptly, "Never heard of it." Charming! I should not have cancelled the online order now and might try that again tomorrow, but with the holiday week-end, the process will not be standard, even with the mail. This is precisely why I order the repeat in good time and had the declines not taken place, there's every likelihood this would never have arisen. It is utterly appalling.
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Absolutely appalling.
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But not surprising sadly :(
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What a flaming nightmare for you. Sometimes it feels as though everything is too bloody hard. The stress these situations cause is really bad. I hope you get sorted x