Menopause Matters Forum
General Discussion => This 'n' That => Topic started by: CLKD on February 17, 2019, 03:37:56 PM
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From another thread as I need to vent:
2 weeks ago went to the Building Society to cancel a cheque - sent 10th Feb., apparently not received. However, that particular cheque book doesn't 'show on the system' :-\
On checking that book against our Statements, it seems that although I have put dates on 2 cheques: i.e. for birthdays: the cheques have been presented and accepted by the Building Society prior to those dates :bang: is this 'normal' these days :-\ ? The dates were for their actual birth dates ........ (clear as mud?)
So that cheque book 'shows' enough on their system for them to allow money out of it :o
I asked that the cheque book be re-instated onto the system in the Branch that we use to be told that I have to ring an 0800 number and talk to someone ....... so that's next week taken care of, wonder how much that will cost and how much time B4 I reach a human bean :-\
In the meantime: we sent some important legal documents to the Pension Office for verification. By a tracked system via Royal Mail. They apparently arrived and were returned via a tracked system. However:
a) sent to DH but at the wrong address :o - we found out because RM sent the whole package in one of their special envelopes to DH
b) signed for at that particular (wrong) address [in a village 5 miles away]
c) when checked to see who had signed for the package, it was stated on the RM records that DH had signed for it - well, nope :-\
Fortunately the person who signed for the package in the village [5 miles away] took it to their PO which is directly opposite their property. Phew!
DH has spoken to the Pension Office about this as well as having e-mail 'conversations' with Royal Mail.
Do any of you realise that, despite paying a HUGE amount for a tracked package, even when addressed to a specific person it can be signed for by anyone at that particular address? Their current argument is that it has been signed for. That it has been delivered to the address on the envelope :-\
So far DH hasn't found out
1 - how his package was sent to a different address
2 - can't get it through to the RM that this is a breach of Data Protection. Someone, somewhere, typed in the wrong address on very important documents! Someone, somewhere had to pluck off that other address in the village [5 miles away] in order to send it.
Good job that the person there is honest. In these days when we are told to shred everything ..........
I'm having the same problem with Boots Opticians. They sent 3 communications to Mum's address in the name of someone else: initially as Mr Anita ??? - there has never been anyone else living there except our family. I have contacted the Data Protection branch of Boots Opticians and intiiall they were keen to sort it, then it went quiet :-\
So beware if paying for extra Royal Mail services: we will be finding out exactly where we stand legally having paid for a particular service. Might just as well sent it 1st Class!
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She should think of people to whom cheques are essential, particularly where Banks don't exist! The High Street is losing Banking at a rate of knots!
Also: small organisations rely on cheques. Regardless of what the Banks want, they are essential to small sports clubs. Without the use of cheques ours would have to close. The Bank in our local town are making it more difficult to pay in small amounts and certainly won't accept cash, everything has to go through an Account. But they won't allow anyone to pay in, it has to be named people: in a Club of 56 people, the Bank will only accept 3 to pay in >:(. They are charging for alterations of those named people which makes their services more and more expensive.
When we organise competitions we take cheques in advance: when we know that we have enough people to help set up the competition as well as enough to take part, then we bank those cheques. Without cheques we are unable to host those competitions. Other forms of payment are OK until we need to re-pay anyone ......... which has to be by cheque ::).
Clear as mud :D but cheques will remain essential to many people. I send cheques to my family members so that I have a paper trail. I refuse to accept that cheques are no longer part of daily living.
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I've just looked at my cheque book. I write one a month for the milk which I still stubbornly have delivered despite the price. The cheque book was issued in 2017!
Why did the person sign for something not meant for someone not at their address? No specs on maybe :-\
Taz x
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Hi All! So much for money laundering then. Everything else seems to be water tight. What if I hadn't had money in the account to cover that amount until after the date on the cheque :-\
It is legal tender, after the date on the cheque .......... no one has the right to remove money from an account prior to the date on the cheque, surely. Something else to point out. I'm beginning to feel a list coming on ;D
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I nerver write cheques anymore, don't think many people do ???
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I nerver write cheques anymore, don't think many people do ???
Neither do I. I still have a cheque book but can't think when i last used it. I do an online bank transfer. If it is a large amount, I do a test transfer first to a new recipient for about £5 and ask them to confirm safe receipt.
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I've not written a cheque for years. Funnily enough Solicitors use them all the time.
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I've not written a cheque for years. Funnily enough Solicitors use them all the time.
That's so they can slow things down as much as possible ::)
And charge you for it.
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Deposits which can be returned maybe, easier to hand back a cheque. Haven't used a Solicitor for years, I wasn't very happy last time :-\
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I deal with solicitors at work and they don't have a company credit/debit card so they send cheques.
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It rumbles on. Hope you are not too bored but do be aware that this could happen to any of you.
Wednesday we sent a letter with a cheque to the person - recorded delivery. 1st class, should have received it yesterday. The tracking details show that it has been signed for but the person concerned hasn't received it. There is a squggilled signature and it is said that the surname is that of the person I sent the letter to, but he hasn't signed for it :-\. It also doesn't look like his signature!!
DH has put a complaint in to Royal Mail on-line. We have talked to the Post Office from where we posted the letter/cheque to alert them. The person is now knocking on neighbours' doors to see if they signed for a letter .......... of course, no one else should have done so!! Again, paying for a tracking system that hasn't been honoured!
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Do you have a Bank to pay into?
We ordered a cheque book on Mum's account 2 weeks ago. Still hasn't arrived. DH went into the Branch riding a Black Horse ;) to make sure they will send it (eventually) to our address. I have 1 left and need to pay a bill to the Care Home.
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Can't. Have to have a paper trail as it isn't our money. I want to use a cheque book. They have a place in Society ;). I can't put a Direct Debit in place as the amount isn't the same each month.
Mum had trouble with that Bank when she lived at home, she would phone for a new book and they made her jump through hoops and rings - we went into the Bank with her and ordered it over the counter. DH put foot down with firm hand ;)
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Some Banks don't send Statements these days. Unless requested.
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I won't. They've got to catch me first ;D
I like to take Life slowly. I'm a Luddite at heart. Apparently.
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The issue with the tracked package which was delivered to DH but to the wrong address in another village - rumbles on. He had the usual 'sorry you have had to contact us' reply so has sent one today, stating that the problem seems endemic across the Royal Mail industry. As we now have a 3rd signed for delivery that hasn't arrived at the destination. He has also told them that if the Company is ISO documented, then he wouldn't pass the Company at Audit ........ he awaits a response.
As for the 3rd envelope sent by Recorded Delivery I put our post code and house number on the back so it should by now, have been returned. It's going to a row of Victorian Terrace houses [I did a google walk B4 posting it] and the recipient [not] has knocked on the neighbours' doors. However, other delivery Companies put a card through the door when they leave a parcel ........
It's going to be quicker and cheaper to deliver next time!
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R U keeping up?
DH has had 2 responses from Royal Mail re the missing cheque supposedly delivered to an address in Cardiff. However the recipient didn't sign nor receive it.
2 responses are obviously automatic: sorry you have had to contact us about this matter and giving a reference number: different on each reply! They admit that 'in this instance we have failed to deliver your package' and have offered us a free book of stamps :o which we have refused having been advised that if we accept this, it closes the issues.
DH has replied, asking for the envelope to be returned to us as it has a cheque inside. He also put some legal wording on his reply too.
At what point does this become Fruad? PO have accepted, on behalf of Royal Mail, monies for a first class stamp and recorded delivery to a specific address !! But they have failed to deliver, nor are they offering to find said item ............ nor have they indicated that they actually know which delivery person handled the envelope, even though it's been signed for - but not by the recipient.
With regards the other issue of important tracked mail being delivered to the wrong address in another village >:( ..........
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I've not written a cheque for years. Funnily enough Solicitors use them all the time.
That's so they can slow things down as much as possible ::)
I worked on the payments platform of a major bank last year. the banks are trying to implement something called "faster cheques", which would be almost instant crediting of cheques to cleared funds. Better not say too much more, don't want to vioalate my NDA! not sure if its live yet, as I finished there last year.
Jeepers x
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Well the upshot is that Royal Mail simply don't accept the problem of missing package, sent to my nephew: signed for, therefore delivered :-\. But not to him. But the delivery person can't [apparently] remember where he left the package from us. :bang:
So - how can we send packages in future that need a signature 'cos sure as Hell we aren't going via Royal Mail!
When other carriers can't get a signature they take a note of where they have left items as well as putting a card through the door letting people know! DH has suggested that Royal Mail looks at how other Companies deal with left items and maybe incorporate it into their working practices. My sister sent a letter from the Guardian, written by a man in Hereford who is also having the same problems with paying out £6.50 but his item has gone missing :-\
So be warned!
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My sister ordered a garden bench from an online popular website, she got home from work to find a card saying "you were out when we tried to deliver" from the delivery company, not the Royal Mail this time. When she phoned she was told it was left with a neighbour but didn't know which one, after checking with the neighbours she couldn't find it, so phoned again only to be told it was pushed through her letterbox :o takes some skill to get a 6' bench through a letterbox ;D
She did get a full refund, but I suspect there may be lots of missing parcels furnishing someone's home ?
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:bang: :bang: it was signed for so therefore it was delivered.
Royal Mail has large lorries on our roads daily stating that they 'deliver 10,000 parcels safely ' - what it doesn't say is 'not necessarily to the correct addresses'
We had a rogue postman in our street but he never targeted us. He was eventually sussed and served 4 years. We didn't fall out over it, he was 'trying to get back' at the organisation for various reasons. So as you suggest ....... someone not being home is an open invitation for a post person to do their C.mas shopping throughout the year, do they even try to deliver :-\
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How about Data Protection Act? Pension people have sent our Winter Fuel payment information. But they seem to have got us muddled with my Mother's home. DH wrote to explain her situation in that she no longer requires her payments. But they sent both letters: hers and ours: to our address ........... and haven't got the details correct!
DH has waited 25 mins. to get a reply and is now talking to someone. This is the same Pension office that a few months ago sent Power of Attorney documents to him at a different address in a village 5 miles away. :-\
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OK - so even though Mum is in a Care Home and regardless that her property is for sale: because she is over 80 and gets a State Pension she is entitled to half a Winter Fuel payment :-\ ...... no mention that she should contribute to the Care Home's coffers ....... no wonder the Country is short of money ;D.
I think it should be Means Tested.