Menopause Matters Forum

Menopause Discussion => Other Health Discussion => Topic started by: Katejo on October 06, 2020, 09:33:09 AM

Title: re. Serco app alert
Post by: Katejo on October 06, 2020, 09:33:09 AM

I have just had the alert on my phone that I have been in contact with someone who has tested positive. However it only appeared at the top of my phone as a red asterisk. When I touched on it to view it, it disappeared. There is nothing on the actual app to confirm it. Has anyone else had one of these yet?
Title: Re: re. Serco app alert
Post by: Perinowpost on October 06, 2020, 10:20:36 AM
Yes I’ve had the same. I don’t know what we’re supposed to do with that information. I’m watching myself for symptoms but as yet haven’t had any.  I suppose just because you may have had contact it doesn’t necessarily mean you’ll develop Covid-19.   Ironically the only person I’ve had contact with (apart from my household/bubble) is the nurse who I saw for an appointment last week!
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 10:20:54 AM
Gosh no Katjo, I don't have the app.

Could it be that you have just been in the vicinity of someone that tested positive.  Maybe in a Shop at the same time. 

I know that there has been some doubt as to the accuracy of the location tracking, phone to phone. 

Does it have a menu of the alert symbols ??
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 10:40:21 AM
Yes I’ve had the same. I don’t know what we’re supposed to do with that information. I’m watching myself for symptoms but as yet haven’t had any.  I suppose just because you may have had contact it doesn’t necessarily mean you’ll develop Covid-19.   Ironically the only person I’ve had contact with (apart from my household/bubble) is the nurse who I saw for an appointment last week!

So are you isolating for 2 weeks as they require if you have had contact? I currently have very mild cold symptoms (occasional sneeze, slightly dry throat) which started yesterday but I don't think that is enough to request a test. Even if I got a test now and it was negative, I would still have to isolate for 14 days.
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 10:42:40 AM
Gosh no Katjo, I don't have the app.

Could it be that you have just been in the vicinity of someone that tested positive.  Maybe in a Shop at the same time. 

I know that there has been some doubt as to the accuracy of the location tracking, phone to phone. 

Does it have a menu of the alert symbols ??
There was just 1 small red symbol at the top of my phone indicating that I had been in the vicinity as you expressed it above. I touched on it and it disappeared and gave me nothing.
Title: Re: re. Serco app alert
Post by: CLKD on October 06, 2020, 10:46:51 AM
? scam ?

I had the snuffles last week for about 14 hours: sneezing, runny nose, dry throat and mouth.  I knew it was a cold and that I haven't been in contact with many people.
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 10:49:13 AM
I would have thought that that is just a caution warning.

Surely you can't be expected to self isolate because of a temporary icon you might even miss.

Your symptoms do sound like a cold but if you are worried ring NHS direct or do the online symptoms checker.  It's normal to worry at the moment.  I've taken my temperature more times, in the last few months, than in the rest of my life.  ::)
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 11:07:33 AM
I would have thought that that is just a caution warning.

Surely you can't be expected to self isolate because of a temporary icon you might even miss.

Your symptoms do sound like a cold but if you are worried ring NHS direct or do the online symptoms checker.  It's normal to worry at the moment.  I've taken my temperature more times, in the last few months, than in the rest of my life.  ::)

Yes I think it is a slight cold. I have done the symptom checker already. I am just not sure of the rules. It isn't compulsory to stay at home in the way it is if they ring you ie. they won't check on me and fine me. However their guideline on the app says that one is supposed to isolate for the full 2 weeks.
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 11:15:36 AM
That is harsh. :o

If the app is oversensitive, that means a lot of people will be isolating when they don't need too.

I don't know what to advise.  Is there a helpline??
Title: Re: re. Serco app alert
Post by: Florrie2 on October 06, 2020, 12:14:56 PM
Hi. I’m new here - be gentle  :)

I have read that unless you are told to isolate, the message is from Apple or Android which is why it disappears.

Have a look at this on the NHS website which explains it
https://faq.covid19.nhs.uk/article/KA-01252/en-us
Title: Re: re. Serco app alert
Post by: Joaniepat on October 06, 2020, 12:21:26 PM
Hi. I’m new here - be gentle  :)

I have read that unless you are told to isolate, the message is from Apple or Android which is why it disappears.

Have a look at this on the NHS website which explains it
https://faq.covid19.nhs.uk/article/KA-01252/en-us
That's very useful, thanks. And welcome to the Forum  :)
JP x
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 12:21:43 PM

Just read this on twitter.

Downloaded out of curiosity. Today ALERT you have been with someone tested +ve. Click here to access app for more details. Clicked & got nothing. Found out this morning it’s a “Blip” with the APP & thousands received the alert in error! How many gone into isolation unnecessarily?
Title: Re: re. Serco app alert
Post by: CLKD on October 06, 2020, 12:22:06 PM
 :thankyou:  you'll fit right in  ;)
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 12:34:53 PM

Just read this on twitter.

Downloaded out of curiosity. Today ALERT you have been with someone tested +ve. Click here to access app for more details. Clicked & got nothing. Found out this morning it’s a “Blip” with the APP & thousands received the alert in error! How many gone into isolation unnecessarily?
   What!!!  I am not on Twitter so haven't seen this. How did they find out that it was a Blip?
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 12:43:25 PM

Many were told a their work place but is is from the NHS.


NHS COVID-19 app
@NHSCOVID19app
·
Oct 1
Replying to
@thepassiongroup
Unless your #NHSCOVID19app is asking you to self-isolate, you don't need to take action. You may be referring to automated messages sent out by Google and Apple.

The app uses an algorithm to filter out false alarms based on distance and time.

Learn more: http://faq.covid19.nhs.uk/article/KA-01252/en-us
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 01:56:27 PM

Many were told a their work place but is is from the NHS.


NHS COVID-19 app
@NHSCOVID19app
·
Oct 1
Replying to
@thepassiongroup
Unless your #NHSCOVID19app is asking you to self-isolate, you don't need to take action. You may be referring to automated messages sent out by Google and Apple.

The app uses an algorithm to filter out false alarms based on distance and time.

Learn more: http://faq.covid19.nhs.uk/article/KA-01252/en-us


Thanks for sending me this  :) No need to isolate now but it has given me a slightly stressful day and I made an emergency rota swap at work because I was supposed to go in next week.
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 02:42:42 PM
That's good. Panic over👌👍
Title: Re: re. Serco app alert
Post by: Perinowpost on October 06, 2020, 02:49:18 PM
I did answer Katejo but it didn’t post for some reason. I haven’t isolated either, I think we’d all be off every 2 minutes if we responded to every message and it just wouldn’t be sustainable. It would be interesting to know how I’ve come into contact with the virus though, though we never know do we!x
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 03:11:23 PM
I did answer Katejo but it didn’t post for some reason. I haven’t isolated either, I think we’d all be off every 2 minutes if we responded to every message and it just wouldn’t be sustainable. It would be interesting to know how I’ve come into contact with the virus though, though we never know do we!x
    Did you just get the brief alert with no explanation (as shown above)? I think I would have to self isolate if I got an actual message asking me to.
Title: Re: re. Serco app alert
Post by: Perinowpost on October 06, 2020, 03:39:16 PM
Yes I got the same as you with no explanation, it went off when you clicked on it. I’ve been watching myself for symptoms but haven’t had any, or not so far anyway x
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 04:38:30 PM
Yes I got the same as you with no explanation, it went off when you clicked on it. I’ve been watching myself for symptoms but haven’t had any, or not so far anyway x

That's good  :) but I really wish I had known about these auto alerts before today. I wonder how many others have wrongly thought that it was a genuine alert. I do actually have very mild cold symptoms today (may just be an allergic/hayfever reaction). I am going to take an antihistamine now to see if that clears it.

Another thing is that I should also set up a online supermarket account and test it out in case I suddenly need it. I have run out of some key fresh things today and my first thought this morning was that I had nothing much for lunch. I live so close to the supermarkets and I am only buying for myself so have always been unwilling to pay delivery  charges for small orders.
Title: Re: re. Serco app alert
Post by: Two hoots on October 06, 2020, 04:52:58 PM
I had the same alert Saturday evening, but my sister has been confirmed with Covid today and I’ve a big red pulsating dot saying isolate for 9 days on the app now  :o

I only have a sniffy nose and did have a dull headache but otherwise I’m ok but I’ve been for a test today and I should know on Thursday, I’m hoping I have it because it would be a very mild case if I do.
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 06:10:07 PM
I had the same alert Saturday evening, but my sister has been confirmed with Covid today and I’ve a big red pulsating dot saying isolate for 9 days on the app now  :o

I only have a sniffy nose and did have a dull headache but otherwise I’m ok but I’ve been for a test today and I should know on Thursday, I’m hoping I have it because it would be a very mild case if I do.
  Only for 9 days not 14?  When looking things up earlier, it said that those alerted via the app had to isolate for 14 days even if a test straight away  turns out to be negative because symptoms may take 14 days to develop.
Title: Re: re. Serco app alert
Post by: Two hoots on October 06, 2020, 07:04:46 PM
No idea why its 9 days I’d only heard of 7 or 14 days but it says I have to isolate until 14 October at 23.59, a very precise time  ;D
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 07:47:28 PM
No idea why its 9 days I’d only heard of 7 or 14 days but it says I have to isolate until 14 October at 23.59, a very precise time  ;D

After asking this question, I think I have found the answer. Have a read of this  https://www.wired.co.uk/article/nhs-covid-19-tracking-app-contact-tracing?fbclid=IwAR3irk4Q_xw3Wnp5k66-wfstQQnsJheWM9uFHlyOcHbgOGCAeYNchPlpS1Y

It says that they adjust the time that a person is told to remain in isolation in accordance with the closeness of contact with the person who tested positive (and some other factors).
Title: Re: re. Serco app alert
Post by: Sparrow on October 06, 2020, 08:58:08 PM
Katejo, just to say Waitrose do not charge for delivery.  Not sure what the minimum order is now, it was £60 but I think it went down.

Just checked, now £40.
Title: Re: re. Serco app alert
Post by: Katejo on October 06, 2020, 10:11:23 PM
Katejo, just to say Waitrose do not charge for delivery.  Not sure what the minimum order is now, it was £60 but I think it went down.

Just checked, now £40.
I don't have a Waitrose anywhere near me so I doubt they deliver in my area. The closest one to me is in Stratford.  I occasionally use that one or the one near Russell square but their food is more expensive.
Title: Re: re. Serco app alert
Post by: Two hoots on October 07, 2020, 09:44:34 AM
When I was in bed last night I was mulling over the days I needed to isolate and realised it started the day I met my sister, simple really, but it kept me wondering all day  :whist:
Title: Re: re. Serco app alert
Post by: Katejo on October 08, 2020, 04:06:59 PM
I had the same alert Saturday evening, but my sister has been confirmed with Covid today and I’ve a big red pulsating dot saying isolate for 9 days on the app now  :o

I only have a sniffy nose and did have a dull headache but otherwise I’m ok but I’ve been for a test today and I should know on Thursday, I’m hoping I have it because it would be a very mild case if I do.
Have you had your test result yet today ?  I got another of those mini alerts a few minutes ago, again without any further instructions so I will ignore it.
Title: Re: re. Serco app alert
Post by: Two hoots on October 08, 2020, 06:22:19 PM
My mother and husband had a test at the same time because we all met my sister, both their tests have come back negative but I havent heard, If I dont hear by Saturday I will contact the phone number they gave to find out whats happened.

I keep checking my phone, its driving  me nuts  ;D
Title: Re: re. Serco app alert
Post by: Two hoots on October 09, 2020, 09:03:18 AM
Got a negative result at 00.49 someone works late  :)

I wouldnt worry about getting the alerts that flash up, the app changes and flashes with a countdown to how many days you need to isolate for if its real.
Title: Re: re. Serco app alert
Post by: CLKD on October 09, 2020, 10:30:40 AM
As an aside - did anyone listen to Jeremy Vine yesterday?  Apparently when eating out people have to give contact details which are being used illegally.

1 woman was contacted by a barman named 'Tony'.  Yeah. Right.  She had written her details on a piece of paper left behind the bar  :o and he sent her a photo of himself in bed  :-X. I would have been straight to the Police by-passing the restaurant!!!  What happened to keeping details safe ?  So beware - several people rang in, surprisingly mainly women  :-\ that similar had happened.

1 had seen the details on a sheet of paper by the till, he took a snapshot and showed the Staff how easy it is to collect details illegally.  They apparently weren't a bit concerned.  He deleted the 'photo: me I would have been to the Manager and Police with it!  Would you?